Shipping and Returns

Shipping

All orders placed before 3pm AEST will be dispatched on the same day. All orders placed after 3pm AEST will be dispatched on the next business day. A shipment email confirmation will be sent out with the tracking number.

Australia

Standard shipping will arrive in 3-5 business days via AUSPOST.

Express shipping will arrive in 1-2 business days via AUSPOST.

 

New Zealand

Standard international shipping will arrive within 3-8 business days via AUSPOST.

Express international shipping will arrive within 2-3 business days via AUSPOST.

 

Rest of the World

We currently offer international shipping to limited countries, at a flat rate of $30 AUD. Order will be delivered in 10-15 business days via AUSPOST. If your country is not offered, please contact us via email for a delivery quote.

 

Returns

In the event that you change your mind or wish to return a product, we offer a refund within 7 days and exchange within 14 days of receiving the order, given that the product returned is unused and has the original tags and packaging. Return shipping will be at the customer's cost.

In the unlikely event that your item is faulty or has a defect, please send us details and images to lee@ivoryknot.com.au so we can arrange a replacement, exchange or refund.

 

For any other questions, please email us at lee@ivoryknot.com.au. Happy shopping!